Le Studio Luminaires reserves the right to choose the shipping service, depending on the weight and volume of packages. We offer free shipping in Canada only. Some exceptions may apply. Most orders are shipped directly from the manufacturer and some orders are shipped by Le Studio Luminaires depending on the availability of the product in stock. A signature will be required upon delivery. If you are not present at delivery, some carriers will leave a notice card mentioning where the package can be picked up (closest to you). A delay in business days will be indicated to go pick up your package. Following the expiry of this period, it is returned to us with costs. If we return to you the package, you will have to pay back the return costs to our warehouse as well as the return of the order to your address. If there is an error on your part in the address, postal code, apartment, office etc., the same cost of returning and reshipping will apply. Delivery to a PO Box is not accepted.
The standard delivery time is 4 to 6 weeks, depending on quantity, item and origin of the product ordered. Delivery times are only estimates. Note that some manufacturers reserve the right to amend or revise a delivery time even after one being initially provided and confirmed. You may expect an accelerated or exceeded one. We will advise you by e-mail of any change in the delivery time. Le Studio Luminaires cannot in any way guarantee the availability of products offered on the site. A tracking number will be provided by e-mail, following the dispatch of goods. This then tells you the status of your order.
Product Out of stock
Le Studio Luminaires cannot in any way guarantee the availability of products offered on the site. In case of a backorder, delay may then exceed standard ones mentioned above. In this case, you will be able to cancel your order by contacting us by phone or email. We are not responsible for any damage that you may experience due to insufficient stock.
Risk of loss
All purchases made on lestudiolum.com is made pursuant to a shipment contract. This means that the risk of loss and property rights relating to the goods passes to you upon our delivery of goods to the carrier.
Limitation of Liability
Le Studio Luminaires shall not be liable for costs incurred following the reception of a damaged or defective item.
Return & exchange
Our items sold online are considered a final sale. They cannot be exchanged or refunded. They will be ordered specifically for you and / or they cannot be disassembled once installed. Any return or exchange is subject to an approval process. A 50% return fee of the net amount (before taxes) will apply. The customer must contact us to begin the process of any return. The items and their packaging must be complete and unaltered (in the exact original state). The customer must pay the shipping cost for any return to our warehouse. The customer must contact Le Studio Luminaires (phone or email) to provide the carrier's tracking number and must adequately insure the goods returned as he remains the owner of the items until they are received. Once the warehouse staff confirms that the items are intact (original state), Le Studio Luminaires will issue a refund for the items returned at the price originally paid. All shipping costs, including those incurred for returns, are not refundable.
Defective or damaged products
Following receipt of your goods, you have 3 days to contact us to report a damaged or defective product. A defective or damaged product is not an exception to our return policy. Le Studio Luminaires holds no responsibility for any damage that you may experience because of a defective or damaged item. The supplier and / or Le Studio Luminaires reserves the right to change the defective part: Following your call to service, the replacement part will be shipped free of charge. Unrepairable product: Following your call to service, we will exchange your product once the reception and inspection of your defective item is done in our warehouse. The warranty may vary by manufacturer, normally one year to 5 years. The manufacturer's warranty always applies to products. If the product is defective or damaged, we will send parts or a replacement for the same model only.
The receipt by email of the order confirmation does not automatically mean that we accept the order and is not a confirmation of commitment to sell the products mentioned. Le Studio Luminaires reserves the right, without prior notice, to refuse to do business with a customer and / or set a quantity limit for any item of an order. At any time, it may be necessary for Le Studio Luminaires to verify personal or credit card information before accepting any order.
Description of products
Le Studio Luminaires does everything in its power to ensure the greatest accuracy on the site. However, Le Studio Luminaires does not guarantee that the product descriptions or other content of the site is accurate, complete, reliable, current, or error-free.
The confidentiality of your account and password, and the access to your computer check is your responsibility. Therefore, you accept responsibility for all activity on your account. Le Studio Luminaires reserves the right to refuse services, disable accounts, remove or edit any content or cancel orders.
By placing your order, you confirm that you are 18 years or more and that the information provided is accurate and complete and that you have the authority to place the order.
Any use of this site is the responsibility of the user. The site provides an "as is" and "as available" content without any warranty. Le Studio Luminaires does not guarantee continuous and seamless service on its website, in case of revisions, repairs, updates or maintenance of the site. Le Studio Luminaires provides all possible efforts to ensure a safe experience but does not guarantee to be free of defects, viruses and other malicious behavior. Protecting your property is your responsibility.
Use of Information
You warrant that if you order an item from our site, any information concerning your credit card is fair, accurate and complete, any expenses arising from you will be honored by your credit card company, and you will pay the costs incurred to the prices indicated, including applicable taxes.